1. PDF: FREE Shipping
After checkout, one is redirected to a page for immediate retrieval of pattern(s). If you are not redirected, simply go into your account history - where your patterns are stored. Patterns do not arrive in an email. This is for security reasons, and convenience. If your computer crashes, you can simply log back on to the Crochet Garden and retrieve your pattern. At this time, there is a limit of 10 downloads per pattern.
A PDF pattern uses Adobe Reader to open. Adobe Reader is free to download. Go to the Adobe Reader page to download or update your Adobe program. On the front page scroll until you see a button that says "Get Adobe Reader." Click on it, and it will automatically walk you through the steps to download the entire program, or update the version you currently have. If you have problem opening up the pattern with your current Adobe Reader program, go to the site and click that button to see if your version needs updating.
2. Hardcopy: (In US dollars, per pattern) Discount Shipping
Outside USA and Canada:
Hardcopy patterns are mailed within 3 business days upon receipt of payment, except during holidays (allow more time during these periods). Patterns are printed using a laser printer on bright white, acid-free paper in full color. They are stapled, folded and then put inside a bag for protection from weather elements. Patterns are mailed First Class Mail within the USA and Priority outside of the USA. Outside of the USA, allow up to 10 days to receive your pattern(s). Shipping prices include both ink and shipping costs.
E-CHECKS & Personal Checks
Patterns are sent after an e-check / personal checks clear. This includes both PDF format and Hardcopy format.
Due to the nature of the item(s), refunds are not allowed. However, if you are displeased for any reason, please contact us. All patterns are put through a rigorous testing process, and there is a Support Forum available as a courtesy to you.